Terms of service

Agreement

These terms govern your use of voxelclicks.com. By using the site you accept them. If you do not, please stop using the site.

If you engage us for work, that engagement is governed by the written proposal, statement of work or contract we sign with you. Where that document and this page disagree, that document wins. Nothing on this site is itself an offer or a quotation.

Our services

We provide digital marketing services including search engine optimisation, generative engine optimisation, Google Business Profile work, paid media management, web and WordPress development, social media management, CRM development and custom AI work. What is actually included in your engagement is whatever the signed scope says, and nothing else is implied by the descriptions on this site.

We do not publish prices. Any figure discussed before a scope is agreed is an estimate, not a quote.

What we do not promise

Search rankings, map pack positions, citations in AI assistants, ad costs and social reach are all decided by companies we do not control, using systems they change without notice and do not fully disclose.

So: we do not guarantee any specific ranking, traffic volume, lead count, conversion rate or revenue figure, and you should treat anyone in this industry who does with suspicion. What we commit to is the work described in your scope, done to a professional standard, on the agreed schedule.

Figures, case studies, charts and dashboards shown on this website are illustrative examples of the kind of outcome the work aims at. They are not a forecast of your results and they are not a warranty.

What we need from you

If you engage us, you agree to:

• give us timely access to the accounts, hosting and platforms the work requires, and keep that access working;
• provide information that is accurate, and tell us when something material changes;
• confirm that any logo, image, copy or other material you hand us is yours to use, or that you hold the licence for it;
• respond to approvals within the agreed timeframes, since a delay on your side moves the schedule on ours;
• comply with the terms of the platforms involved, including Google's and Meta's advertising policies.

Fees and payment

Fees, payment schedule and notice period are set out in your signed scope. Advertising spend is paid by you directly to the platform and is separate from our fee unless the scope says otherwise. Late payment may pause work; we will tell you before that happens rather than simply stopping.

Ownership of work

Everything on this website, including the text, design, code, brand name and logo, belongs to Voxel Clicks. You may read it, print it and share links to it. You may not copy it wholesale, republish it or pass it off as your own.

For client work, deliverables produced specifically for you transfer to you once they are paid for in full. We keep ownership of the underlying tools, frameworks, templates and know-how we bring to the job and reuse across clients, and you get a licence to use them as part of your deliverables. Any third-party asset, such as a stock image or a commercial plugin, remains under whatever licence it came with.

Unless you tell us otherwise in writing, we may describe the work in our portfolio and case studies. Ask us not to and we will not.

Third-party platforms

Our work runs on platforms owned by other companies: Google, Meta, LinkedIn, TikTok, YouTube, hosting providers, CMSs and plugins. Their terms, prices, features and policies are theirs to change. We are not responsible for an account suspension, an API change, a pricing change or an outage on a service we do not run, though we will help you deal with one.

The chat assistant on this site

The assistant is an AI system. It answers from the content of this website and it can still be wrong, out of date or incomplete. It cannot agree a price, form a contract or commit us to anything. For anything that matters, confirm it with a person. Do not send confidential information through it: see the privacy policy for where those messages go.

Liability

The site is provided as it is. We do not warrant that it will be uninterrupted or error free.

To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost revenue, lost data or loss of anticipated savings. Where we are liable, our total liability is capped at the fees you paid us in the twelve months before the claim arose.

Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Ending an engagement

Either side may end an engagement on the notice set out in the signed scope. On termination you pay for work completed and for any commitments already made on your behalf. We will hand over the deliverables you have paid for and remove our access to your accounts.

Governing law

To be completed before launch: name the country or state whose law governs these terms and whose courts hear any dispute. This should be where the business is registered. A terms page without it is difficult to enforce, so this is the one line here that genuinely needs your lawyer's or accountant's input.

Changes

We may update these terms. The current version is always the one on this page, dated at the top. Changes do not alter a scope you have already signed.

Contact

Questions about these terms go to info@voxelclicks.com.